Elermore Vale Medical Centre is a friendly and welcoming healthcare provider serving the local community in Elermore Vale, New South Wales. Our team of experienced and qualified doctors, nurses, and receptionists are committed to providing high-quality medical care to all our patients.
We offer a comprehensive range of medical services, including general consultations, childhood vaccinations, women’s health, family planning, skin checks, and chronic disease management. We also have onsite pathology, making it easier for our patients to access the care they need.
At Elermore Vale Medical Centre, we strive to create a comfortable and caring environment for our patients, and we are constantly working to improve our services to better meet their needs. We believe that everyone deserves access to quality healthcare and we are proud to serve our local community.
Elermore Vale Medical Centre offers a wide range of medical services to the local community. The centre provides general medical consultations, preventative health care, and chronic disease management. We also offer a range of specialised services, including women’s health, antenatal care, childhood immunisations, skin cancer checks, and minor surgical procedures.
As a leading healthcare provider, Elermore Vale Medical Centre understands that patients may have questions or concerns about their healthcare services. To address these concerns and provide clarity to our patients, we have compiled a list of frequently asked questions. These FAQs cover a range of topics, including the centre’s services, billing and insurance, appointment scheduling, and more. The aim of these FAQs is to provide patients with the information they need to make informed decisions about their healthcare and to ensure that they have a positive healthcare experience at Elermore Vale Medical Centre.
Appointments can be made by:
Calling during our opening hours or booking an online appointment here.
At Elermore Medical centre, our standard appointment times are 15 minutes. This allows more time to address your concerns and provide thorough care. Please note, not all issues may be able to be fully addressed in one appointment and review appointments may be needed. Please make a separate appointment for each person that requires a consultation, even if you are seeing the same doctor. We endeavour to prioritise urgent consultations.
Important notes on appointments:
We understand that you may at times need to cancel or reschedule an appointment. If you need to do so, we kindly request you give us sufficient notice before your appointment time, so that other patients have an opportunity to be seen.
Cancellation of standard appointments
A minimum of 2 hours notice for all standard appointments is required when cancelling or rescheduling an appointment. Failure to give notice within this time frame will result in a ‘did not attend’ and incur a $40.00 fee.
Cancellation of procedures
A minimum of 24 hours notice for all procedures is required when cancelling or rescheduling an appointment. Failure to give notice within this time frame will result in a ‘did not attend’ and your deposit will be forfeited.
If you have any cold/flu/respiratory symptoms you will be required to reschedule your procedure, and failure to do this within an appropriate time frame will result in a forfeit of your deposit.
Our practice’s policy for managing patient health information
Patient Health Information
Patients health information are important data and the information is stored electronically in our clinic computer system securely including a regular back-up everyday with an off-site back up option.
Our practice’s communication policy
Should you have a query for your doctor you may phone the clinic and leave a message with reception, who will relay the message to the doctor. The doctor will call you back or advise if it is more appropriate for you to make an appointment to discuss your enquires further.
Patients may communicate with the practice via email and it will be responded as mentioned above.
Our practice may send SMS reminders about your upcoming appointments, recalls for abnormal results or follow-up appointments.
A copy of our Internet and Email policy is available at reception on request or online by clicking here.
A copy of our Social Media policy is available at reception on request or online by clicking here.
Results of investigations that your doctor has requested generally require review appointments. All abnormal results will require an appointment with the doctor for further discussion. Please discuss with your doctor during the consultation how your results will be given.
Home visits may be requested by our clinic’s regular patients. The request will be considered by their regular GP and maybe declined or obliged at the doctor’s discretion. It may not be possible to provide home visits on the same day and it can be arranged as per the schedule of the GP. Fees may be charged at the doctor’s discretion depending on the time of visit, distance to travel, complexity and duration of the visit.
Our preference is for patients to make an appointment with the doctor of their choice and a time convenient to you, however walk-in patients (those without an appointment) are welcome. If you arrive without an appointment you will be triaged and seen as soon as an appointment becomes available.
Feedback is always welcome. We strive to provide you with healthcare that is caring, friendly, and thorough, and it is important to us that we continually improve the way we deliver our services. If you have any feedback, please call our clinic to speak to our practice manager.
If you are unhappy about a health service provided to you or a family member, please contact us to speak our practice manager as a matter of priority.
Every household to establish a strong rapport with a family doctor. However, there might be situations where you require immediate medical attention, but your General Practitioner (GP) is unavailable.
In such circumstances, you can count on the services of 13SICK National Home Doctor.